We want you to love your Nunu purchase. If something isn't quite right, we're here to help make it better.
3-Day Return Window
To ensure we can best assist you, please contact us within 3 days of receiving your order. (w.e.f 18 Nov 2025).
Here's How We Can Help:
• Message @nunu.apparel on Instagram.
• Complete our simple return form 🔗 NUNU APPAREL RETURN REQUEST FORM with 3-5 photos of the item.
• Once your return request has been reviewed and approved by our Customer Service team, kindly ship the item(s) back to us within 1–2 working days and provide us with a valid tracking number for the return parcel.
• Review Process: As soon as we receive your submitted form, our team will review your request. If all requirements are met, we will contact you to confirm the next steps and proceed with your return.
Holiday Period Returns
Return requests must still be submitted via the return form within 3 days of receiving your parcel, including during holiday periods (e.g., CNY, Raya, etc). Our team may review and respond after we resume operations, but late submissions beyond the 3-day window will not be eligible.
Please note: Without submitting the return form, we will not be able to proceed with the return process.
What to Know:
• Return shipping is the customer's responsibility
• For your protection, we recommend using tracked shipping
• Returns are refunded as store credits with no expiration
• Please note that the following items are not eligible for return: Intimates, Accessories, Items marked as Final Sale.
• We strongly urge customers to fulfil the returns request within the stipulated time frame to ensure validity. No extensions will be allowed due to system limitations.
• Any return requested after the timeframe will not be accepted.
• In addition, minor dots or small dirt marks within 1–2 cm are not considered defects. Stains that do not affect wearability are handled differently from manufacturing defects.
• Return shipping fees will not be covered by us.
Nunu Apparel Return Process — Summary
Our return process must begin with the submission of the Return Request Form. The full return process, from submitting your request to shipping the item back to us, must be completed within 3 working days of receiving your order.
Recommended timeline:
- Day 1 — Check Your Items: Upon receiving your parcel, kindly inspect and try on your items as soon as possible. If you have any concerns, you may contact our Customer Service team on the same day or the following day.
- Day 2 — Submit Return Request: If you wish to proceed with a return, please submit our Return Request Form. All returns must officially begin through submission of this form.
- Day 3 — Ship Your Return: Once your return request has been reviewed and approved, we will provide you with our warehouse return address. Kindly arrange shipment within the required timeframe and provide us with a valid tracking number.
Example: If your parcel is delivered on 3 November, all required return steps, including shipping the return parcel, must be completed by 5 November.
What Happens After We Receive Your Return?
Once the returned parcel arrives at our warehouse, our team will record the entire parcel-opening process and inspect the item(s) to ensure they meet our return conditions and are in suitable resale condition.
Once the item(s) have successfully passed inspection, the approved refund amount will be issued as Nunu Apparel Store Credit. Please note that we do not provide cash refunds for returns.
How to Use Your Store Credit
1️⃣ Sign in / Log in to your account.
2️⃣ Enter your email address and the OTP code sent to your email.
3️⃣ Proceed to checkout and fill in your shipping details.
4️⃣ On the Payment page, select “Apply Store Credit” to use your available balance.
Your available store credit will then be applied to your order.
Important Return Conditions
Returns submitted or shipped after the stated deadline, or items that do not meet our return conditions, may not be eligible for return.
Nunu Apparel reserves the right to reject any return that does not fulfil the required return conditions. If a return is rejected after reaching our warehouse, the customer will be responsible for arranging their own delivery service to retrieve the item(s).
Return shipping fee:
West Malaysia: RM8.90
East Malaysia / Singapore: RM22
By submitting a return request, customers are deemed to have read and agreed to our Return & Refund Policy.
Our Promise:
Once we receive your return, we'll process your store credits within 3-5 business days. These credits never expire and can be used toward anything in our collection.
Please note, we do not offer exchanges — items must be returned in resalable, like-new condition. Once returned, you can place a new order for your preferred item.
We appreciate you giving us the opportunity to make things right. While we maintain this timeframe to ensure the best service for all customers, we'll always do our best to work with you within these guidelines.
Thank you for being part of the Nunu community.